last updated 2/11/25

SMS Terms & Conditions

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1- SMS Consent Communication:
Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:
If consent has been given to receive text messages from Raleigh Wellness Behavioral Health, messages may be received related to the following :

• Appointment reminders

• Follow-up messages

• Billing/account balance inquiries

Example: "Reminder: Upcoming appointment with Amy Cairns today at 11:40am. If you would like to join on your computer please visit our website (all provider links are there) www.PsychiatryRaleigh.com If your insurance has changed, please text us back. Please connect a few minutes prior to your apt time. Use this link for the apt today on your cell: https://doxy.me/amycairns. Reply STOP to opt out of SMS messaging at any time."

3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, up to 5 SMS messages per week may be received related to appointments/billing, etc..
Example:
"Message frequency may vary. You may receive up to 5 SMS messages per week regarding your appointments or account status."

4- Potential Fees for SMS Messaging:
Standard message and data rates may apply, depending on the carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:
Opt-in to receive SMS messages from Raleigh Wellness Behavioral Health can be done in the following ways:
By submitting an "New Patient Packet" online form

By texting our office 919-589-1204 SUBSCRIBE

6- Opt-Out Method:
Opting out of receiving SMS messages can be done at any time by replying "STOP" to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.

7- Help:
For any issues, reply with the keyword HELP. 
Additional Options:
If SMS messages are not desired, the SMS consent box on forms can be left unchecked.

8- Standard Messaging Disclosures:
Message and data rates may apply.
Opt out at any time by texting "STOP."
For assistance, text "HELP"
Message frequency may vary

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​New patients will sign for the below confidentiality release when the "New Patient packet is completed" 

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Waiver of SMS Confidentiality Release , OPT IN/OUT

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By providing my cell phone and signing below, I understand that I give Raleigh Wellness Behavioral Health permission text me on the phone number/s given. Furthermore, I understand that text is not a HIPAA compliant form of communication, nor is information protected in anyway other than passwords. I waive any and all liability for Raleigh Wellness Behavioral Health in the event of information disclosure that resulted from the use of text/SMS data. 

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Upon receipt of your New Patient Packet, staff of Raleigh Wellness Behavioral Health will text you to schedule your initial appointment. You will be given the opportunity to opt in to receive text communications from our office with the following: "To receive text messages from Raleigh Wellness Behavioral Health, reply 'YES' to subscribe"

 

At any time during your communications with our staff you can Reply "STOP" to opt out of SMS messaging. Please note that if you opt out, you will not receive text reminders the day of each appointment and you will not receive the link to your video appointment. 

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At any time during your communications with our staff you can Reply "HELP" to receive customer care or contact information to the practice. 

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The Notice of Privacy Practices can be found on our website: https://www.psychiatryraleigh.com/notice-of-privacy-practices

The complete SMS compliant Privacy Policy can be found on our website  https://www.psychiatryraleigh.com/smscompliantprivacypolicy

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By signing below, you agree to receive text messages from Raleigh Wellness Behavioral Health related to your appointments and patient account. Messages and data rates may apply. Message frequency will vary.

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SMS Compliant Privacy Policy 

 

​At Raleigh Wellness Behavioral Health, we value your privacy and are committed to protecting the personal information that you share with us. This privacy policy explains what information we collect, how we process it, and when and with whom we may share your information.

 

1. Information We Collect
When you sign up for our SMS service, we collect the following personal information:

Phone Number: Your mobile phone number is required to send SMS messages.
Opt-in/Opt-out Information: We track whether you have opted in or opted out of receiving SMS communications from us.

2. How We Process Information
We use the information we collect to:

Provide SMS Services: We send you appointment reminders, provider messages, links to virtual appointments, links to update insurance, and links to fill out various forms to coordinate care.
Ensure Compliance: We may process your data to comply with legal obligations, such as record-keeping for consent and compliance with regulations.

3. When and With Whom We Share Your Personal Information
We do not sell your personal information. However, we may share your information in the following situations:

Service Providers: We may share your information with trusted third-party service providers who help us manage and send SMS messages (e.g., SMS gateway providers). These service providers are only allowed to use your information for the purposes of delivering the SMS service and are obligated to keep your information secure.
Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena, regulatory request, or other legal processes.

Raleigh Wellness Behavioral Health does not share phone numbers or SMS data with any third party and affiliate company for marketing purposes.

4. Your Rights
Opt-Out: You can stop receiving SMS messages from us at any time by replying "STOP" to any SMS we send you. Once you opt-out, we will no longer send you SMS messages unless you re-subscribe.
Access and Correction: You have the right to request access to the personal information we have collected about you and to correct any inaccuracies.
Data Retention: We will retain your information only for as long as necessary to provide the services or comply with legal obligations.
 

5. Security
We take reasonable measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or mobile network is entirely secure, and we cannot guarantee absolute security.

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6. Changes to This Privacy Policy
We may update this privacy policy from time to time. When we do, we will notify you by updating the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

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7. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: admin@raleighncmentalhealth.com 
Phone: 919-589-1204

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